Upon receiving your Overland(ISH) Basecamp Shelter, please start by removing everything from its packaging and taking note that you have all the items.
Now it's time to set up your shelter for the first time.
It's best not to open your shelter on cement or asphalt. A grassy open space or in your home on a slick surface or carpeting works great. For a first time setup and inspection, the footprint is not necessary.
If you purchased the Weather Pack, pull out the footprint and lay that out now. Next, grab your Basecamp and bring it to the center of your footprint (if being used) with the hubs touching the center of the footprint.
Lay your shelter on its side with the hub in the center of your footprint and remove the strap. Unfold your shelter gently and make sure you take note of the inside versus the outside material. The poles are on the inside of the shelter, and all of the logos are on the outside. Take care to not open the shelter inside out. We are not responsible for any damages caused by incorrectly opening the shelter.
Your floor will be half zipped in but attached, so be careful about pulling any loose material, as you might accidentally damage a zipper. Complete the unfolding of the Basecamp so that the roof is parallel to the ground. Now walk around the shelter, and one by one, grab the center pull strap attached to the eyelets for each wall, pulling out each wall until they pop into place. Once they are all set up, step inside and push the hub on the roof up until it pops into place - and that's it! Now it's time to start making your shelter a home!
Now since this is the first time you're opening your new Basecamp Shelter, let's just make sure everything is A-OK. Inspect it all now before you take it out into the wild. Remember when pulling your shelter out of the box that the floor is half zipped so don't go tugging on some random piece of material - this could damage a zipper. Once your shelter is deployed, walk around the outside, making sure that all the eyelets are nice and snug. If there are any loose eyelets, now is a good time to tighten them up.
The zippers on your new shelter might start out a little difficult to pull, due to tension in the fabric. This is normal, and as the material breaks in like your favorite pair of jeans, the zippers will become easier to pull. These are high quality YKK zippers, they can handle it!
Overland(ISH) makes every effort to ship your order in a timely manner. We ship everything from our fulfillment warehouse.
All orders made over the weekend will not be processed until Tuesday. If your item is out of stock or delayed for any reason we will contact you via e-mail or by phone. Most orders that are in stock should be received within 7 business days.
We mainly use FedEx to ship your orders but we do reserve the right to ship with other carriers if we feel it will be more efficient for your order. We do use UPS and US Mail service in addition to Fedex.
If your order is shipped via commercial freight, it is your responsibility to fully inspect your items before you sign the driver’s paperwork. If a claim is not filed with the driver at time of delivery there is nothing we can do to fix the problem.
If a product is marked as free shipping it is shipped ground and not included in the pricing calculations for expedited shipping. If you would like a free shipping item expedited, please feel free to give us a call at (562) 232-9907 and we would be more than happy to get you a quote.